An Unscrupulous Company with Mediocre Graphic Design Services
TLDR: - Long turnaround times - Terrible customer service and communication - Mediocre graphic design output - Shady cancellation practices We engaged All Time Design in early 2023 and worked with them for a few months before realizing their model didn't work for us. Turnaround times for even basic projects were long due to the time difference (they are based in Asia and don't work on US hours). In addition, it took their designers a long time to get up to speed on our branding which required a lot of back and forth, further impacting delivery timelines. In August I sent All Time Design four cancellation requests befoe finally receiving a response from customer service asking me for a call to discuss. I provided feedback in writing and asked again for them to confirm cancellation. They went silent. In total, I sent FIVE emails confirming cancellation and considered it done. In March of 2023, I received an anonymous tip via our website contact form informing me that All Time had been engaging in fraudulent activity and that I should look at my credit card accounts to check whether All Time had continued charging me after canceling their service. Apparently, they have built a policy into their terms and conditions that unless you have a physical phone call with them to cancel, they will continue charging your account. Mind you, there is no phone number to call and you have to rely on customer service responding to your emails, which they never do. They also never attempt to contact you to let you know of this policy. This is completely unscrupulous. So bottom line, as a small business, working with All Time has been one of my biggest regrets and I WHOLEHEARTEDLY beg anyone considering working with them to look elsewhere. It's not worth the frustration and it enfuriates me that a company like this is able to continue operating and bilking clients.