UPDATE Canadians beware of calling "support"
Update. They finally fixed the issue. I think new SOP should be implemented as they send support template emails with a lack of follow through are the problem. I needed to escalate of which it was resolved. I would recommend that warnings be posted about the number nor being toll free and consideration of that some of their clients are being charged for its and putting them on hold for 10 minute lots adds up. They don't tell you that if you are in Canada. That the innocent looking "1800" number will bill you roughly 90 cents a minute to have the pleasure of putting you on hold. If it wasn't for the polite tone I would think this is a pretty dishonest side hustle billing your current customers. A tech issue that would be very easy to sort out in other companies. Companies that I have spent lessmoney with. Extra $50 on my bill and still no solution. What gives DJI?