They Banned Me With No Warning And No Legit Cause And Won't Respond To My Appeal Request
Disclaimer: I didn't ever wanted to leave negative reviews like this, they left me no choice because they kept ignoring my emails and support requests, I can't reach anyone and my issue is not resolved. It might be a small thing to you, it's my livelyhood, I'm depending on my music career, I need this issue resolved! 1.They banned my account and take down all my music from all the stores at the same time they sent me the banning email, with absolutely no warning, no details explaining why they banned me what so ever! This is not how you treat your customer! You need to give people warning and give them opportunity to fix any potential issues or prove their innocence! 2.Also they are saying they are keeping all my royalties for the past 3 months to themselves. Those are my hard earned money, what gives you the right to collect those money on my behalf from the stores, and pocket them for yourself? I have screenshot of your advertisement saying 100% royalties guaranteed, is this how you honor your guarantee?! 3. They had false accused me of infringement on my account before, I reached out numerous times asking them to fix it, they just kept ignoring me and never actually fixed the issue. 4. I emailed support to appeal the ban, support never responded. I emailed Ricardo, he said the ban was due to suspicious artificial streaming on 3 songs. However, I was never ever given any notification of these 'suspicious streams", neither from Soundon Nor from spotify. I asked for proof they never responded. 5. The 3 songs they accused me of "suspicious streaming" are actually distributed through cd baby currently, I asked Soundon to take down those songs over a month ago, both via support ticket and also email to customer support, they never ever gotten back to me, and it seems they never took them down as I requested. For the record, soundon has no rights to collect my royalties on spotify and youtube after Mar 21st for those 14 songs I requested to be taken down on spotify and youtube because I have new distributor and I requested the take down. 6. Your ban has no merits because those songs you accuse me of "suspicious streaming" are not under your distribution anymore. 7.I have no artificial streaming on those songs either way, those songs are distributed by cd baby and are enrolled in discovery mode, a large portion of the streams came from discovery mode. 8. They took all my music off of my music tab on tiktok, including 20 songs that are not distributed by soundon. Soundon and tiktok are seperate, you have no rights to take down my songs that's not distributed by you from my tiktok account's music tab, I need you to put those 20 songs back on my music tab as soon as possible. 9.When they banned my account, I can't see anything from my online account at all! All my streaming history, videos made with my music, all my statements, accounting, ISRC info, all not accessible. I'm entitled to see my transaction histories. You have no right to block me from seeing my past histories of transactions.Those are my achievements, whether you ban me or not, those are my records to keep! 10.Whether "suspicious streaming" exists or not on spotify platform, you shouldn't take down the music from other stores that have no alleged issues. You also need to give people warnings and opportunities to learn about any alleged violations and opportunities to correct them before you ban them permanently. 11. Your customer service really need to respond to support requests, I have sent requests over a month ago about that infringement issue before, multiple times. Never gotten any response back, just endless ignores. 12. I need someone to get back to me about my appeal of the ban, and also I need you to put my 20 songs with CD Baby that you took down back to my Music Tab on tiktok. Please get back to me!