Super Customer Support
Had an Owltron camera that became defective, texted with their app's text chat, sent screen shots of intermittent camera malfunction, and at their request reset & restarted the camera and hooked it back up. Was still same problem, so they verified my unit, my contact info, and the order number on the unit. Then, they offered 1. full refund, no return required, or 2. full replacement, no return required, no shipping/handling. Absolutely satisfied.