37 Days Since Ordering and no Product
Placed my order on the 1st of December and still haven’t received my product. I was hoping it would be delivered for Christmas as the delivery time was up to 18 days. It’s now the 7th of January and still haven’t received my product. On the first email I received I was told my address was invalid even though it was correct on the shipping information when I placed the order, which I checked following the email. I replied to this email confirming my address again but stating that it was 100% correct on my shipping details. On the second email, I was then asked again to double check if I was missing any details about my address on my the email I sent to them, to which I once again expressed my address was correct on the shipping information from when I placed the order. Since replying to their second email which was on the 31st of December, I’ve had 0 contact from Moon Magic surrounding any details about my order which was placed 37 days ago. I have since sent a follow up email requesting information and once again expressing my disappointment on the 3rd of January and have still had nothing back. At this point I wish I hadn’t purchased the ring.