Installing other MS applications and Office 365
Initial help with regular support was less than wonderful. We spent a full day ($1600 of my time) and got nowhere. Lack of knowledge by staff. Remote Assistance with Eric was a refreshing change. He identified the problem and within 40 minutes, mostly download time the issue was fixed! He double checked that everything was working as well before signing off. Suggest that your regular support staff get more training on possible issues and perhaps a note in your download section to suggest if the install doesn't work to uninstall Office 365, install MS application and reinstall Off365.