Above and beyond
My husband and I had the privilege of working with Annie and Vivi. As newbies to booking trains in PRC, we messed up with double bookings, cancelled flights that led to trains not being met with rescheduling of trains and the Li River Cruise. Not only did they come through with flying colors but went above and beyond providing alternative schedules of trains and variations of the cruise but processing the necessary refunds for our mistakes which we were grateful and thankful. I will definitely book with them again.