Obtaining refund issues
I returned two items totaling about $80 due to poor quality. When I asked about the status of my refund, i was told poor quality was not a reason for a refund for a return. Instead I was offered a $20 in-store credit to use. The return policy does not state items cannot be returned for poor quality. Speaking with a live agent is like being on a merry-go-round. I keep going in circles. Suffice to say, I will not shop with Rosewe again. Which is unfortunate because of the four items I purchased two of them I really like. Rowewe has lost my business.