Return to sender but refusal to issue refund
Even though I was able to provide PROOF that the item never reached me and was returned to sender, they try to pretend they are a large company that is so successful in business they can only use automated response with worthless automated answers . Their practices are unethical which is why they have almost zero stars (if you consider that every company gets at least one star to begin with). I have proven to them that the item has been returned and contacted USPS as they insisted upon. USPS says there is nothing more to do as the item was returned to sender.