False Advertising
I ordered a pet pillow to arrive by May 19. It will not arrive until May 20. I have been in communication with Kespire via direct email and they are unwilling to refund my money. I explained that their website guaranteed the product would be shipped in 3-5 business days and I paid for expedited shipping to get the gift to the recipient by May 19. The gift was shipped on 15 May after ordering on 7 May and will not arrive until May 20 when there will be no one there to receive the gift (recipient returned to Finland). I sent two emails to the vendor before it was shipped telling them it had to arrive by May 19 and they responded I need to be patient. Since their website said it took 3-5 days for handicraft and I paid for expedited shipping to arrive by May 19 and it did not, I should receive a refund. Kespire is fighting this and has been very rude in the process. They tried to justify this by saying the address is too long for DHL. If DHL has a limit on the length of the address, they should incorporate this into their ordering system so it will only accept addresses with so many characters. As I told Kespire-this is their problem, not my problem. DO NOT ORDER FROM KESPIRE-THEY MISREPRESENT THEIR PRODUCT SHIPPING TIMES! UPDATE: The reply confirms everything I stated that the package will in fact be late. You also provided an email to contact you, but I already did, and you refused to help or issue a refund for false advertising. I noted your reply to all of these negative reviews is "We will help you deal with it in time." What does this mean? It sounds like you will never deal with it. UPDATE 2: IF YOU PAID THROUGH PAYPAL, ASK FOR A REFUND FROM THEM! This is a company from China and has no concept of customer service. You will get nowhere by asking the company for a refund. I disputed through PayPal, provided documentation including screenshots of what their website says on shipping and processing times, screenshots of DHL delivery, and proof of correspondence with the company. I received a FULL refund from PayPal.