Said they will resolve
Product was damaged. They have said they will resolve it and refund me.
Terrie
United Kingdom
2★ Reviews
0👁 Reads
0👍 Useful
2 reviews
The dressing table doesn't look like…
The dressing table doesn't look like the pictures, the quality is poor and not worth what I paid for it. It arrived with over 50% of the boards damaged and with pieces missing. The instructions were in Chinese. Customer services would not refund the product and would not accept a return as they did not want to pay the expensive shipment price. I have been emailing them since April and I have supplied multiple photos on request. Although the leg attachments were missing, customer services did not feel the damaged and missing parts impact the dressing table's functionality. I have gone round in circles. It has wasted so much of my time and been a very upsetting and stressful experience, and once this is resolved I will never have anything to do with this company again. Originally they offered to replace the damaged boards and send the missing parts. I declined and provided evidence that they would need to replace over half of the unit. They offered to send a whole replacement product. I declined as I didn't want to wait months for another damaged poor quality product to arrive - especially for the price I paid for it. Then I was told I could only return the item at my own expense - to China! Oddly they will pay the shipping of new boards or a new unit but not to take back a damaged product. I have been offered a 5% refund, then 15%, 30%, 40% and 60%. All of which I declined. I wanted a full refund as the product was damaged and I could not use it - without legs it was sloped and everything would just slide off. Then they said I could get 80% back if I left a positive review. When I declined this they offered 100% back if I wrote a positive 4/5 star review. I declined and explained I would not lie about my experience. Sadly I have spent another month getting no where, and they have repeatedly said I don't need to lie about my experience - just give them 4 or 5 stars and say I am satisfied with the solution then I can have a 100% refund. Therefore, I am writing this review to say 'I am happy with the solution'. 'There was an issue with the product. The customer services team will be able to resolve this and we will be able to come to a satisfactory solution' - I give them 4 stars and say I'm satisfied with the solution in exchange for 100% of my money back.