SCAMMERS - DO NOT BUY FROM ROBOROCK
Would give NO stars if I could! We purchased a brand new Roborock S7 Max Ultra vacuum with 2 year extended warranty on Amazon, December 18, 2023. The vacuum and mop worked well for a little over 3 months. In early April of 2024, the vacuum stopped mopping, couldn’t locate the base to wash the mop, and the vacuum was no longer emptying the dust bin. Emailed customer support and provided very detailed issues and 3 videos. They told us we had to follow their troubleshooting steps and provide videos of problems. Did all of that, but nothing worked. I told them that they needed to replace the vacuum because it is not working properly and there is a 1 year warranty period if bought new. They came back and said that the warranty was only for 1 month so it can’t be replaced. They are 💯 scammers and blatantly lying and stealing money from customers. They have to be stopped. I am leaving reviews anywhere I can find their products to warn other customers about this. I will be contacting Amazon next hoping that they can do something to make this right and I will be requesting them to consider removing Roborock products from their website.