FIRST AND LAST TIME PURCHASING FROM THIS COMPANY/BIG SCAM
I AM NEVER PURCHASING FROM THIS COMPANY AGAIN!!!! This company is a BIG SCAM. This was my first time purchasing from this company and I ordered a 20 inch wig. Upon opening the wig, I noticed that the wig seemed much shorter than 20 inches. The wig also had areas where the hair was more sparse than the rest of the wig. I immediately wasn’t happy with the quality of the wig and decided to reach out to the company to make a return. I emailed them saying I wanted to return the wig and did not get a response, so I tried the other communion methods listed on their website (Whatsapp and IMessage), once again I didn’t receive a reply. It wasn’t until I asked if I could just exchange the wig for a different length so that it would at least be the length that I originally wanted, that they decided to reply. They ended up replying days later and saying that because of the Labor Day weekend they were out office…. At this point I was fed up with the customer service and decided that I actually wanted to go through with returning the wig. They asked if I could give them feedback on what was wrong with the wig as they “always” receive good reviews on the particular wig that I bought. They also sent their return policy and asked if I could read it. I read the return policy and let them know that I had a chance to review it, that my return fell within the requirements of their policy, sent them pictures of what was wrong with wig as per their policy, and explained what was wrong with the wig per their request. After that it’s just been radio silence ever since. I’ve sent them multiple messages on both WhatsApp and IMessage, and emails. However, no one is responding to any of my emails or messages. Im basically just being ignored by the company. This is completely unprofessional, if a customer wants to make a return they should be allowed to do so with ease. It’s not right for the customer to be stuck with a poor quality product, while the company gets to keep their hard earned money. I feel like I was scammed out my money and that this whole company is just one big SCAM. I’ve been dealing with this issue since May 3rd, 2024. It is now May 19th, 2024 and this issue has still not been resolved, and no one has gotten back to me regarding the return.