Keep Shopping
We signed a contract with Alert 360 at a "home show." The person that installed the system gave us the 10minute lecture on using it. It never worked quite right, the cameras were always going out. Their customer service was not helpful when we called. We only turned on their service a few times because we didn't know what we were doing or how to use it and they were no help. We were told by the sales person that we could keep the cameras if we ever left Alert 360. What he didn't bother to tell us is that they would no longer work. We called CS to ask about some options before we left. We talked with someone in technical support. He was rude and condescending; I ended up hanging up on him. This company is more expensive than most, their equipment is not the best and there is NO customer service. You should probably look elsewhere when looking for a home securing system.