SCAMMERS
They are scammers! We paid 1200$ for them 3 days in advance and they didn't provide any service!! Omg unbelievable approach! Zero professionalism, ignorance and irresponsibility! Edit: It took them almost a year to come back with this response—only now they’ve finally followed up on my review. Maybe they were hoping we’d forget the details of this booking, but no. Let me remind you: my review was written at the time when the service was not provided, and no one informed us about it in advance as you claim. How on earth do you charge $1,200 when you already knew you weren’t going to provide the service? Had we been informed, we would have found an alternative! If you claim to work with VIP clients, your service and approach should reflect that—a level of competence that is clearly lacking in your case. The issue is not about whether we got a refund or not. The issue is that you continuously ignored our repeated concerns about whether the service would be provided as the arrival date was getting closer. You blatantly ignored all our calls and messages. That is the real problem—not just that the service wasn’t provided, but that as a provider, you charge premium prices and then cancel on the day of arrival of VIP guests, without even making the slightest effort to fix the situation! You are nothing more than incompetent company that can’t even handle the most basic issues. You take money for a premium service, fail to deliver, ignore your clients, and then expect to brush it off as if nothing happened. That’s not just bad service—that’s a complete lack of integrity.