Disappointed and misleading.
Disappointed and misleading. I received my ponytail drawstring. I was totally unhappy. Looks cheap and is so thin. Not the right length. I could lot beleive how light it feels. Just hardly any hair. I sent an email to customer service to return the item. They had the audacity to offer me $15 plus the person said I will give you an extra $5 out of my pocket. I was so insulted. I paid $72.72. T hi is is a copy and paste of the email they sent me: hi dear,thanks for your feedback, I'm sorry for your dissatisfaction, we can give you 2 solutions, solution 1: if you can keep the hair, we can give you more compensation, in fact our maximum refund is $15， but in order for your satisfaction， i will refund you extra $5 from my own salary, so $20 is the best i can do for you, is it ok ? solution 2: we can accept return any eligible item within 15 days of receiving your original order. you need to pay the shipment and custom fee, when we receive the hair,we need check it ,then refund you . As we are not in the same country ,we do not have the return label ,you can send the hair back by your local post office , the return shipping fee is the cheapest, Any problems, pls feel free to contact us. I am always here,and try our best to help you. looking forward to your reply, thank you On their website it says they will return the item after contacting them for a full refund. Why wouldn’t they say everything they said in the email to me where they stated that there is a customs fee and they won’t send a shipping label and blah blah blah. Super misleading if you ask me. I told them to send me the address and I will see how much it costs to send it back. Waiting for their response. I’ve seen such negative reviews on Amazon with this vendor. I should’ve checked the reviews! Ugh. I would have never placed the order. Now I’m waiting for them to respond and send me the address to return the item. I will not accept $20. I want other people to understand how they work so they don’t get scammed. It’s crazy that all the reviews on here are so good. Do they take off the negative ones? We’ll see after I post this. There are so many unhappy customers on tick tock posting bad reviews. I’m just so disappointed. I will post a follow up after they send me the address and confirm they refunded all my money. Scam scam scam is all I can say. The quality is so cheap. I get better hair on temu for way cheaper and better quality. Temu will actually give you your refund!