No reply when trying to return a DOA RED DOT
I bought a red dot and it arrived dead. I've spent over 2800 dollars with them over 2 years. Not the biggest spender by far but definitely a consistent and loyal customer. They required a video of the optic not working in order to move forward with a return. Definitely not industry standard and not stated any where in the return policy. Now they are not replying to my emails and I still have the broken optic. I'll never use them again. Pro tip, don't judge companies by their prices or how fast they ship. Judge them by how they handle problems. Ignoring customers and asking for ridiculous requirements to return an item that was broken when it arrived isn't a company that will get another penny from me. I wouldn't recommend buying optics from them, the QC isn't there and neither is their customer service. You're just a number and when you need a return you definitely aren't a priority.