Our daughter had surgery at UVA…
Our daughter had surgery at UVA Hospital in Charlottsville, VA. We made arrangements for doggy daycare with Pet Paradise on the day of the operation so we could be with our daughter. When we arrived at Pet Paradise, anxious to get to the hospital, we were told that since our the vaccination records were hand written it was not acceptable. We live in a farming community where the veterinarian works with cows, horses, sheep, and other livestock. He is a real vet not a pet vet. He faithfully attends to pets after serving the farming community. He does not have a computer for record keeping. His wife keeps the filing system and his daughter is also a veterinarian. Our veterinarian's hand written form was not up to the standards of the aloof big city dogie daycare. We were informed that our life and death situation was not as important as the company policy. As time was running out to get to the hospital I was finally able to get our veterinarian on the phone. The administrator of Pet Paradise told him they did not accept hand written notes, but this one time they would allow it. Thank God we made it in time for the surgery. I found out later that Pet Paradise called our veterinarian three times that day demanding a computer print out of the vaccination records. I am sure any of my computer science students could have created a authentic looking document complete with logo faster than the art teacher could have had his students create a good fake handwritten vaccination record. On the plus side, since it was our first time at Pet Paradise it was free. Pet Paradise may well treat the pets humanly, but they must learn to treat the pet owners humanly. A day with a real working veterinarian would be a good learning exuberance. David & Holly Hubbs