The worst customer support I’ve ever received
This is the worst customer support I’ve ever experienced. Once you encounter an issue with your order, you'll see how terrible this company really is. The agents are rude and completely unhelpful. They delivered spoiled vegetables, and when I contacted support, instead of issuing a refund—which was only RM3—they told me it would take three business days to review the case. I provided them with an image of the spoiled item, but the agent showed no concern for the customer and closed the online support chat without allowing me to respond. I never received a follow-up email or got my money back. I feel scammed. I will never use this service again and strongly advise anyone reading this review to avoid it. Use Grab instead. I regret switching to this awful Foodpanda service.