Can no longer recommend them
Can no longer recommend them. When they show up they’re good but when they don’t it’s after lying to you every time you check and not admitting until the hottest part of the afternoon that they’re not coming after making you wait all day. At first they claimed there was no parking which was literally impossible because we’d moved our car out of the driveway and the entire thing was available- as well as tons of open spots across the street and in front of my right side neighbor. My left side neighbor was using the spots by their house but they were by their house and again, our driveway was available. They gaslit me and kept doubling down on the parking lie, claiming there were tons of Memorial Day parties (which makes no sense because people have Memorial Day parties on Memorial Day) and tried to force me to reschedule for tomorrow even though it’s supposed to pour rain the next two days. I checked in with these people the day before, morning of and throughout the day to make sure the appointment was set and their bot kept assuring me it was until suddenly, after being unable to confirm an ETA they came out swinging with the parking lie. Throughout everything they didn’t initiate a single call or message. No, “sorry we’re running late” or “is there any parking we can use?” The best I can gather, they overbooked their day and used any flimsy excuse to bump appointments and blame the customers. I wasted all morning and half the afternoon waiting for them, making sure the yard was clear of any debris or dog droppings, trying to be a good client, only to find out in the hottest part of the day that I could either mow my own lawn or wait until probably Wednesday to have the service I paid for last week completed. I’m halfway through the mow and have to take a break to prevent passing out in the heat with my reel mower. If they had just told me the truth last night or all day, I would have mowed before it got so hot. I got a milquetoast apology, told there’s “no way to know” about the parking even though I had pictures and told my refund would take 3-5 business days. Including photos of the “no parking” and an action shot of my fun Sunday afternoon.