Missing Item - Never delivered - No support from HTVRONT
Missing Item - never delivered - no support from HTVRONT I ordered an HTVRONT A300 Auto Hat Heat Press (Order HTVRONTGB31124). The tracking showed that the parcel had been delivered to an InPost locker and then marked as "Collected by Customer." Unfortunately, I never received it. I went to the locker when notified, but it was empty. I contacted InPost, who advised there appeared to be a delivery issue. I even received further locker notifications afterwards, but every attempt to collect the parcel resulted in an error. I reported the problem to HTVRONT immediately. Since then I have: Emailed their support team several times. Used their website contact form. Contacted them through their online chat. Despite repeated promises that someone would contact me within 24 hours, nobody ever did. Every enquiry resulted in the same automated responses without any real investigation or resolution. What makes this even more disappointing is that I paid £4.69 for Worry-Free Delivery®, which promises a full refund if an order does not arrive as described, including loss or damage in transit. Despite purchasing this additional protection, I have still been left trying to resolve the issue myself. At the time of writing, I still have neither the product nor a refund. The product itself may well be excellent, but I cannot recommend buying from a company whose customer support has been so difficult to reach when something goes wrong. A good company is judged by how it deals with problems, and unfortunately my experience has been extremely disappointing.