Broken promises, lack of resolution, no guarantees
PCBGOGO is now over 6 months late in delivering our boards. They have delivered some in batches, but we are still waiting for them to deliver boards that were promised in November and December of last year. That was SIX months ago! Communication is horrible. My account manager does not tell me exactly what is happening, makes promises about dates that she does not meet, and refuses to escalate or let me speak to anyone else at the company. The failure rate of boards on this order has been much higher than the one we did over a year ago with them (when they were still attentive and good to work with). I've had customers return product because the new boards are bad, and I've also had boards that work for a little while but die later. We're spending a lot of time making sure our customers get replacements and now have switched to another assembly partner that is more professional. They are supposed to have an ISO Quality guarantee, and guarantee on-time shipping, yet they will not engage with me when I bring it up. Something has happened to this company, and you should think very hard about doing business with them.