Fool me once...
I placed an order for a rug and rug pad. When my credit card information was accepted, the order went through without my first being able to review the order for accuracy. (Two customer service agents confirmed that this was true.) I called and emailed RugsUSA several times, but the address couldn't be corrected, and there was no guarantee the products would be returned to them. I can only receive a refund, though, after they receive the rug and pad, which had been shipped separately, back at their warehouse (wherever in the world that is).