Terrible Service & Poor Communication
All around terrible service and poor communication from the start. I just had to cancel my order and request a refund. I ordered labels for a business I’m starting on 5/22 and selected the “Ships in 6 days” option. I’m ready to go with my business and the only thing I’m waiting on are these labels. I had received my proofs and everything looked good. After about a week I check in on my order. There’s been no update, but I notice in my “order details” if I click around a bit there are warnings on my proof letting me know things might not print as designed. These are really important things to know but were not shown on my proof or made aware to me via email or any other way. I’m a little nervous about that, but hoping everything prints fine. I’ve been waiting long enough, how much longer can it take? A few more days go by and I reach out to customer service to see what’s going on. They tell me the “ships in 6 days” is not the time from placing an order until it ships out, but the amount of time it takes to get to me once they send it off. So there’s essentially no promise of turnaround time and, I would say, a misleading one up front. They say it will ship 6/3. I’m checking my order everyday and it’s still in the “Pre Print” phase. No change. So today, 6/4 I reach out again. They say they are having a delay in processing because of a big holiday sale they had. I ask for an updated ship date and they can’t give me one, but ask me to wait a day or two and see what happens. Look, I don’t mind a delay. Things happen, but give your customers a heads up! Leaving us in the dark is one of the worst things you can do. They tell me if I cancel, I’ll only get a refund if they haven’t printed it yet. I’ve waited long enough, I was supposed to launch this business weeks ago. I thought I was getting a 6 day turnaround time and a good deal on a good product, but everything is pointing toward a disappointing one. Mid-chat, the person helping me switches and I have to start the whole process over again. No “hey I’m clocking off, this person will take it from here”, just a “hi! How can I help?” In the middle of this customer service chat trying to get to the bottom of when o can expect these labels. Very poor user experience all around. I went ahead and cancelled and see that I should have listened to the negative reviews that I saw before ordering, but as a mom starting a small business I was taking a chance on a low price. Turns out, it is cheap, not just in price but in quality, communication, and customer service. Not one aspect of this order has been satisfactory. Never using sheet labels.com again.