Lazada customer service is the worst I…
Lazada customer service is the worst I have ever come across. My goods were not delivered as promised and the seller KeKe.sg clicked that it was delivered so that I will not automatically get a refund. I've been trying to get a refund since 31/05/24. It has now been almost a week just trying to get an answer. I contacted 4 customer service officers, Melissa, Remille, Josh and Yenna. They just go through the motion on their list asking all kinds of questions . They do not actually listen to your concerns. All my emails to them went unanswered. I had provided proof that I had screenshots of my conversation with the seller KeKe.sg that showed that he willingly clicked that the goods were delivered when it was not. This is so that I automatically will not get my money back. I requested to speak to their manager but I was denied. I was given all kinds of excuses. 1) Their computer system was down and they did not know when it was going to be repaired. 2) Manager is busy and cannot answer my call. He may or may not call me depending on how busy he is. 3) We cannot send you an email to say that you will get a refund etc. I find this online buying platform very dodgy now. I was never like this when they still had local staff to attend to you. It seems like they have outsourced the customer service to the Philippines. I will think twice about ordering from Lazada again.