Scammy UX that tricks you into spending more then you need too..
I have recently ordered their top of the line rotating screen head unit from them (€600+). At checkout you are given an option to choose delivery from china or from eu warehouse for a surcharge of €40. I assumed you pay the surcharge for europe to recieve the item faster, then if it came all the way form China. I wasn't in a particular rush to get the item so I chose China, expecting to save some money in the process. First I have to say the item arrived quite fast only having ordered it 10 days ago, but when it arrived I got a nasty surprise, I had to pay over €120 in customs duties. So not only, did it not turn out to be cheaper then getting from eu warehouse, it ended up being way more expensive. When I complained about this to customer care they say there is a disclaimer that duties arent covered, (something which is paid at point of purchase when buying from large chinese site like aliexpress ), but this was hidden somewhere way at the bottom of the page and very easy to miss. To me this is a classic bait and switch technique where they make you choose between two seemingly irrelvant options (like why would I care where the item is shipped from?) so you obvioulsy select the cheaper option then ending up bitten in the ass having to pay a duty fee 3 times the surcharge I would have paid had I chosen the EU warehouse option. Joying If You really cared about your customers you should have realy highlighted the possibilty of getting charged more money down the line at the point of choice not way down at the bottom of the page. If you really care about building a brand you should care about the whole customer experience and not assume that all your customers would know that they need to pay customs if there item originated from China, Especially in a world where Aliexpress has explict agreements with the EU so that any duties are charged at point of purchase and not as a surpise when you recieve the item. Joying you know this cause you also sell you items on Ali express. Knowing all of this you still sell items in such a scammy manner, and have the balls to deny it when I complain. Joying is really not serious company worth dealing with, maybe none of these chinese websites are. If I could give a piece of advices I would say to buy only from trusted big sites like AliExpress, Amazon or eBay, as there you know what you are dealing with and have some sense of customer protection. With these guys you get User eXperience designed to make you spend more then you need to. There is no excuse to this as there are only 2 options here best case you are incomptent and dont know how to design a website with proper UX, or and probably more likely you do it on purpose to net more money that you would have to pay yourself when shipping from you EU warehouse.