1st time kind of ok, 2nd time nightmare
I've used this company twice now. The first time was ok requiring alot of back and forth before finally reaching something that could be almost presented as a gift (still not great). The second time was an experience no good company should ever provide. I provided images and described where they should be to accomplish my image. The amount of basic errors could lead one to believe this is nothing more than an AI generated image. I specifically identified the location of where to place the images and half of them weren't even included. The lack of communication from the company was another frustrating aspect. Whether it was waiting more than a week for the artist to generate the first image or waiting for more than TWO WEEKS for anybody to respond to my follow up emails, this approach to customers is unacceptable. After finally receiving a response, I tried to send one single image with all of the combining work already done (I just needed it cleaned up and produced). The new draft I got to preview had the same old images that were all wrong. After a period of more than two months, I had nothing even close to a present and my gift for my mother's 70th birthday was ruined. I don't usually write negative reviews, but thought it necessary to make sure people are aware of the $50 processing fee to even attempt to get a refund. This feels likes a scam.