Disappointed
I’d say I’ve been quite a loyal fan to this local brand from way back. I love their designs and their prices but my recent purchase experience is such a letdown. Their sizing chart for the shoes are inaccurate. I bought one of their bridal heels collection and I don’t understand how the extra crystal appliqué on the regular white bridal heels is considered a personalized or custom made order when it’s already sold as a separate model / SKU on the website. It’s not like each customer would get a different design pattern. Not to mention all the information on their website is all over the place. The return information and policy differs from what’s stated between the product page and the returns info page. I would be happy to just return them for store credit so I can get a bag or the same shoes of the next size up. But it’s not enough for them to not return the money but still deny return for the item. Customer service also has a lot to improve. Every email reply I get just sounds so dismissive.