I received the wrong product and when…
I received the wrong product and when called to return, Melissa W, was the greatest customer service representative ever! She listened to my return issues and instead of saying sorry, this is best we can do, she went to her supervisor and resolved the issue perfectly for me. The customer service employees are on front lines and are the most important part of any company. If they are crap, the business loses! As I was searching where to review, I came across some disappointing information re the pay rate/ wage rate at Doterra. I pray that now, 2024, Melissa, her supervisor, are making a great, better than fair wage with excellent benefits as the company professes wellness. If you can't make living wage, there's no wellness. Thanks.