The Unicorn of customer service!
I am not one to write reviews good or bad, but Mychway and Miya are truly the UNICORN of online retailers, and I had to share my experience. Watching a beauty blogger's insta about all the benefits of her cavitation machine sent me down a rabbit hole of research on these machines. Approximately 100 YouTube videos later I felt very confident this would be a solid company to purchase my machine from. It's annoying to read a review claiming other reviews are "fake", as I will explain, my experience mimics all of the glowing reviews. When I purchased my machine, I had multiple models in my "shopping cart", I do this to compare specs of one's that meet my "wants". Well I removed the one I wanted and purchased the one I didn't want. When I received my tracking info email the next day (yes the next day, that was impressive) I realized I ordered the wrong model. I emailed their customer service and Miya responded almost immediately with all my options to get the correct machine to me ASAP. She had already reached out to fed ex to reroute it back to them (it was already half way across the country at this point), she gave me all the fed ex info for me to also try on my end. She got it done! I had the model I wanted literally a few days later! It doesn't end there, Miya follows up every step of the way, genuinely interested In my experience with the machine. I wouldn't hesitate one second ordering anything from this company again, their customer service and the quality of the products they sell are the best I've ever dealt with!!