I ordered my first set of earrings at heiracle…
I ordered my first set of earrings at the beginning of the month, the delivery was prompt and the tracking information was accurate. They arrived and they were even nicer than they looked online! I put them in straight away and kept them in non-stop (I have quite a few ear piercings and having allergies to nickel makes it hard to find flat back jewellery that’s comfortable and beautiful)! Unfortunately at work one day I noticed one was missing - I must have tightened it too much and it had snapped inside the post which was still in my ear. I contacted heiracle to ask if I could order a replacement, and they responded almost within an hour explaining what may have caused the break, and letting me know they would replace it free of charges the following day I received a dispatch email and I’m currently awaiting delivery so I can wear them again. The jewellery alone is lovely, but their customer service has been amazing! I’m looking forward to purchasing another pair in the future!