I ordered a 24” Big Joe Kanado Grill
I ordered a 24” Big Joe Kanado Grill. Woke up the next morning and received an email that they were processing an 18” Kamoda Grill. I went to the Home Depot App and cancelled. I received an email that they had received the cancellation request and that I would receive an email with their decision. I went to my local Home Depot, showed them where I had ordered the 24”Big Joe July 4 special, they called and was told that I would have to receive it and then stat a return. It was still processing. I went ahead and bought the 24” Big Joe that I had bought the night before, but ordered it delivered to the local store instead of my home. Just received confirmation that my ‘order’, the 18” could not be cancelled. There is no place in the app for wrong merchandise sent. This is a wake up call for me and any else that I know to not trust even the ‘website’ on Home Depot. I’m 89 years old and will have to try and return a heavy grill and fight exorbitant shipping fees. Already knew to never use their card again, but now to just not buy from them. July 8th 18” Kamoda Joe out for delivery this morning. I was finally able to talk to a Lady with an Indian accent, explained to her what went on, she recapped what I had told and asked me to verify accuracy, and I did. She proceeded to refund the total amount to my card and cancel delivery. Wonderful and proficient employee. Thank you.