SERIOUSNESS AND PROFESSIONALISM ZERO
I PURCHASED AND PAID FOR A REPLACEMENT PART, AND ASKING FOR INFORMATION ON THE DELIVERY TIME I COMMUNICATED THAT I NEEDED TO HAVE THE REPLACEMENT PART (GIVEN IMMEDIATE AVAILABILITY) BY DECEMBER 22. FITINPART TELLS ME THAT THEY DON'T KNOW IF THEY CAN SEND THE REPLACEMENT PART BY THAT DATE. TO THIS RESPONSE I ASK FOR THE ORDER TO BE CANCELLED AND THE MONEY REFUNDED. FITINPART TELLS ME THAT THEY WILL REFUND THE MONEY IN 10 WORKING DAYS. I WOULD LIKE TO POINT OUT THAT 10 WORKING DAYS HAVE PASSED AND THAT I HAVE NOT RECEIVED THE MONEY AND THEY REPLY TO ME THAT, SINCE I HAVE AN OPEN DISPUTE WITH PAYPAL, THEY CANNOT REFUND ME THE MONEY. I DO NOT HAVE ANY OPEN DISPUTE WITH PAYPAL AND I WANT THE MONEY RETURNED TO THE ACCOUNT FROM WHICH I PAID. THEY DO NOT REPLY TO ME ANYMORE ON THE MATTER BUT ONLY ASK ME IF I AM SATISFIED WITH THE CUSTOMER SERVICE. FITINPART ARE JUST UNPROFESSIONAL. BEWARE OF THIS COMPANY. IF YOU CANCEL THE ORDER THEY DO NOT REFUND YOUR MONEY AND MAKE UP STUPID EXCUSES. NOT SERIOUS.