I never received my refund
After months of waiting I haven't received the refund for one of my orders that was agreed via email. I have ordered two XS coats through the official website on the 7th of December 2023. I received both coats on the 8th of January and found out that they were too small. I then had contact with 'Tracy' from the company to exchange the Trista 24 for a size S, and return the other one for a refund. I knew I had to pay the shipping costs myself as listed on their website, so that was no problem. On the 8th of February my return package arrived at their location, and they in return send me the Trista 24 coat in size S, which I received on the 18th of February. Since then I have emailed them 8 times to ask about the refund for the My Fair Lady coat. Every time they said it was going to be transferred asap, and until now it never happened. I am really not happy with this customer service and I would love to hear why this keeps happening. I have spend a lot of my time sending all these emails. This is not oke.