If I could zero stars I would
If I could zero stars I would. I submitted a complaint earlier on this year which they wouldn’t accept as I hadn’t completed the councils complaints process- fair enough. I did then complete the councils complaints process and submitted a more robust complaint to the Ombudsman with plenty of evidence. Guess what they did- they only went and merged my two complaints together and investigated my original complaint. The outcome- you need to complete the councils complaints process. Absolute waste of time and not fit for purpose. They are difficult to get hold of, they ignore you, they don’t reply to any case messages you submit and just accept what the council tells them without question. There needs to be a public enquiry about them