Bad business practices
I purchased a laser hair removal device and it stopped working after two weeks. They made the return process as long and difficult as possibly. I finally involved my credit card company who refunded me the money based on the emails and chats. The Skin Store claims it will pay for shipping back on defective items, but it does not. I was involved in a chat that went on for three days with various employees that kept asking for the same information over and over again. It was clear they were not going to pay for the return shipping. So here's a lesson on how to do bad business. Had they returned and refunded me on the defective device, I would have gladly paid double for their upgraded new device, about $450. As they did not do this, I then purchased the device at Nordstrom, who I know that if I had any problems with the device would return it without any issues. Ok, Skin Store...you got me for $15 on the return. But you lost out $450 on the purchase of the new device...AND...I'll certainly NEVER order from you again. I also have to wonder if $15 was worth the price of all of the negative reviews that I'm leaving you.