Ruined my order and ignored me until I threatened fraud
I placed an order for delivery before the holiday. The website requires you to include your customization (the name, color etc that you want) before you can place the order. Three days later, I get a message from customer service telling me that they can't complete my order until I give them my customization. I ask them why they're asking me for this information when I provided it when I placed the order? They never respond. By now, it's too late to receive the order in time for the holiday. I tell them to just cancel the order and refund me. Another day goes by with no response. I email again for them to cancel the order and refund me. Another day goes by with no response. It's not until I threaten them that I'm going to contact my bank to reverse the charges and have them investigated as a fraudulent entity that they finally respond with a refund notice. Nothing else - no apology; no explanation. Terrible company. Don't waste your time, effort, or money on them. They may not be crooks, but they're clearly not professional enough to be in a retail business.