Billing and the communication is unfair
Very short and unfriendly support team. I took a basic subscription and upgraded to pro afterwards. On my mastercard statement, it was listed as 'humbot singapore', not pollo.ai, which I did not recognize. So I contacted the people behind humbot singapore but they could not help, could not locate my account or payment. So I protested the payments at MC. Had to order a complete new mastercard. Change all our 50-60 subscriptions which took more than a day. Mastercard was only refunding the second order, not the first one. Reaction from Pollo: shutdown of my account (while still my original account was running and was paid for). I contacted support and was hoping that my account would be revived, plus maybe some apologies for the trouble and work they generated?! Their reply is very short: "Your payment was disputed." (which is not true). I guess they even don't fully read mails and do not deliver decent support to their customers.