My Pay
As a customer of Chime since 2018, with over 6K of direct deposits going in from payroll and Social Security monthly, I am absolutely fed up with your My Pay system. In the past, I would repay the $500 and immediately be able to borrow $500. Now, it is offered in increments of $75 per day and each time that any amount is borrowed, there is a fee attached. So, obviously, you are making more money from me with each increment borrowed daily. The customer service supervisor I spoke to told me that I'm only being offered in increments is because I borrow from My Pay too often! First of all, that's a bunch of nonsense because I enjoyed borrowing the lump sum of $500 for many many months without any issue. But now, I'm offered $75 per day with the fee attached as I just mentioned. I tip nearly every time I get a direct deposit as well because I am trying to "pass it on" to other customers. But wow, nice way to treat an 8-year customer! Being told I borrow too often, which is just an excuse and an insult, when you know that the daily fees that I'm being charged is actually the reason why. Shame on you. $Sandra-Bartlett-1