Delivery in 48 hours after payment
The order got delivered 48 hours after payment. I placed my order, paid immediately, verified the money has left my bank account and saw the status of my order as "Paid", which made me believe that payment was already completed and that my order was not being fulfilled due to an error or something else. I have been chatting with support and was giving the same feedback that my order was actually not paid, because the payment processing partner had not yet credited their account. Even with me providing screenshots of the "paid" status, I was still getting the feedback that payment was not yet completed. My suggestion to improve the experience is to have order statuses that clearly convey to the client what is the real payment stage; if the payment was not yet fully transacted, then the order status should have communicated that clearly, instead of communicating it was paid. Have bought in other websites that deliver digital codes, and never had to wait more than couple of hours to get codes delivered over email. Overall, I am rating 3/5.