Very Poor Customer Service for Faulty Product
I purchased a High Fidelity Bluetooth Record Player with Built-in Speakers & Magnetic Cartridge R517 unit that simply didn't work - no power running through the unit and it doesn't switch on. I am trying to facilitate a return and refund but the Retrolife customer support phone ((413) 570-0777) is disconnected and they are unresponsive on email. Their online terms and conditions are also contradictory as they state they will refund for faulty goods and pay for shipping returns but then state that customer is responsible for all shipping return costs no matter what.