I don't know about this buddy
Ok so here's the thing right. I just got an email from the shop asking me to review them here, regards to a bento box I ordered. The bento box is very cute, I enjoy it, no problems there. The thing is that I actually ordered two things from them, the other being some earrings. And I think that's a much more interesting review to write. So I ordered some earrings in pink. They arrived in orange. Very different from the pictures. Okay no problem, mistakes happen, we're all people. At the time I left a review on the review page of the shop, it was a three star review. After posting it, I noticed it didn't show at the top of the page. Then I noticed you couldn't filter for reviews at all. Interesting. Then I sent a mail over the shop's 'CONTACT US' page, which promises 24-48 hour response. A week passed. Nothing. (Aside from my bento box arriving too. It was perfect and I reviewed it with 5 stars since I figured out how to post reviews on products themselves. This review was up in seconds.) Then I decide to review the earrings themselves. Three star review, explaining both the missed color and lack of communication. I post the review. It doesn't show. There are six other reviews on this page (all 5 star) and the rating is 5.0, showing exactly 0 three star reviews (or any other stars) in their statistics. I refresh the page a few times. Nothing. Not great. I think I got an email response like a day later, saying they have no idea what happened with my initial contact. No problem, I send the pictures of the earrings as they arrived, I get a refund, standard stuff. The thing is. My three star review still isn't up. And the shop points which you earn by buying and reviewing a product had been taken away from my account, essentially pretending the purchase hadn't happened and punishing me for complaining about it. Now I was ready to just let this drop and not shop here again, but then I got this email and well, it got me thinking again and I started wondering: If my review wasn't published, how can a customer tell like what the percentage is of them getting an order right (six 5 star reviews) and them getting it wrong (unknown number, but at least one). So I decided that yes, I will review the store. It feels disingenuous to me to have this sort of relationship with ones reviews. I hope this information is useful to whoever might be thinking about shopping there.