United States
Update on my review: Pascal has reached out to me NOT about my order or the issues I have experienced, but about my review. They offered nothing more than a basic apology, but asked that I remove my review. How wonderful that they will not call me back, not email me back and lie to me about my order, but they will reach out and ask me to remove the negative review. Be wary and avoid them at all costs.
If you plan to purchase something from this company and something goes wrong, be prepared to deal with it on your own. The customer service staff are unprofessional, forgetful, won’t follow through on promises or deadlines, and you’ll have to contact them again and again through their website since they won’t respond to your email. If you think they’ll follow up with you as they promised, think again. If you think your item will ship when they tell you, think again. I never even received my product and this was by far the worst customer service interaction I have ever had.