Useful app-based calling, but billing transparency could improve
I needed a Brisbane local number that could ring through to a mobile app while I’m overseas. KrispCall was ultimately able to provide that, and the core functionality works: someone in Brisbane can call a local 07 number and I can answer through the app over Wi-Fi or mobile data. Support was responsive, especially when I raised a billing issue. Some inbound calls from a Brisbane landline were initially charged at a much higher rate because they appeared as “anonymous” in the call detail report. After I flagged the issue, KrispCall investigated and credited the overcharge back to my balance, which I appreciated. That said, the onboarding and billing transparency could be better. It took more effort than expected to understand verification, call charges, and where to access detailed usage records. Overall, the service seems useful and support did help resolve the issue, but clearer upfront information would make the experience smoother.