Misleading and untrustworthy platform
Easybook gave a 4 out of 5 stars rating on Starmart Express Bus Services. However, on Google reviews and in the actual ratings by customers, Starmart was given uncountable 1 star ratings. So how does the Easybook platform still show that Starmart has a 4 star rating? The price paid for a seat in a Starmart bus is more than 2 times the price of other coaches. As a consumer, one would choose Starmart based on the 4 star rating, massage chairs and WIFI but none of that was true. The Starmart bus was also late for 1 hour and stopped 30 minutes to refuel. Easybook also didn't show that Starmart buses make multiple stops to drop off and pick up passengers, which adds at least 30 minutes to the overall trip time. This was not shown when the ticket was purchased, it was shown as if the Starmart bus is making a direct trip. Had I booked from another operator, my journey from Melaka to KL would have taken 2 hours max. Instead, under Starmart the trip was supposed to start at 9.30pm, the bus was late and came at 10.30pm, refuelled for 30 minutes, stopped at Seremban to drop off and pick up more passengers and and finally reached TBS at 1.00AM. Kudos to Easybook and Starmart.