I am very disappointed with the…
I am very disappointed with the customer service I have received from Pinwheel. The phones are reconditioned, which I was not aware of, and the phone they sent us (for GBP 269!) started glitching within 1 month of use. I reported this,but as there were problems with the apps and the location etc, this was not focused on. By month 3 of use, the phone had broken completely, with the front becoming separate from the main body - presumably this was the reason for the glitching. Pinwheel have denied any responsibility, have ignored UK law which states that they must repair or refund faulty goods, and have not bothered to respond to my emails asking them to repair or refund, baring the odd generic email they send me saying they are contacting their 'supervisors'. The only thing they suggested was that I buy another phone in their sale! I even emailed one of the CEOs but he never responded. So whilst the idea is good, paying GBP269 for a faulty device which was in use (not successfully due to the glitching) for approximately 90 days, and to flout UK laws, is definitely not good. I am left substantially out of pocket, with a faulty, unusable device and even if I had it fixed at my own expense, it would still be unusable with the pinwheel softwear loaded on it. I would avoid this company like the plague unless you want to waste on defective goods and appaling, possibly illegal customer service.