If I could give this company zero stars…
If I could give this company zero stars I would! I placed my order in march 2023 for my Sisters wedding July 2024 so plenty of time. First there is no contact phone# so all communication is via email and they definitely take their time responding. My Sisters board was delivered 3 days before her wedding so stress was already setting in and I was frantically messaging them but they had no urgency at all. To my horror the seating plan arrived severely damaged and the frame was snapped in half! I messaged them once again playing the waiting game! 3 days before the wedding! They said I had to file a claim myself with UPS and that they would ship a new one! Remember 3days before the wedding! We all left to go to the hotel wedding venue on Friday so I informed them of the hotel address and that the deadline for delivery would be 10am Saturday morning the day of the wedding! Imagine how stressed I was! It didn’t arrive! so we had no seating plan for the guests at all it was a mess! I have since received a message from the seller stating that I told them july18th which is a total lie I’m not going to give them a wrong date for a wedding…it’s simply a lie and not true! I placed a call to UPS as they said that someone would be out to inspect the damaged item but they have never shown up however I did find out from that call today July10th, the wedding is obviously over now! that the new board is out for delivery today arriving to my sisters home address and that the seller has now been fully compensated with the cost and that I need to contact a company in China if I had any issues with that! I purchased this item from Hevit Bridal in Wyoming, USA not china so why should I contact china. This has caused a colossal amount of stress for both me and my Sister considering how far in advance I ordered it, they really do not take into consideration if it arrives damaged. I am beyond upset! we had no seating chart for my Sissy’s wedding! I have contacted the seller (Helen Harris) who has received a refund from UPS I have also paid her in full so she has been paid twice but she is ghosting me. I cannot call on the phone it’s more than frustrating! Again UPS have confirmed that the seller has been made whole. I would urge anyone thinking about using this company to think again! The product is out sourced to china without you knowing and and is very cheap looking! Nothing like the pictures on her website ! Also forget about customer satisfaction because if something goes wrong you will not exist and an human in her eyes. Absolutely the worst experience I’ve had period! especially as it involves weddings which are supposed to be very special and personal! Hevit bridal you absolutely ruined my Sisters wedding day by misrepresenting the shipping location and not having a care in the World after you got paid! Shame on you!