Poor service
First, very much enjoy the classes. But, they have deceptive marketing. I don't know what conglomerate owns them or if they care about their customers or veterans. On multiple occasions I have been double charged and never been given a refund at any point. At many times, I have requested a military/veteran discount, only to find out after I paid for my bike, that it's only offered for the app. Had I known this, I would have never bought my bike or joined peloton. I feel like my money was not worth it and a gym membership far exceeds paying to a company that passes their members off to the lowest denominator and nothing happens.