Save yourself the hassle and an expensive lesson.
Noticed a fault with my new shoes and contacted Hoka via email. It’s been 3 weeks and 5 emails with no luck. The chat and phone number doesn’t work. Terrible non existent customer service. I don’t want to return the shoes now because I know it’ll be a battle to get my money back as they don’t respond. Stay well clear, don’t buy anything from Hoka.