Great Customer Service
I recently purchased several Playology cat toys that my cats unfortunately had no interest in, so I emailed the company about my experience. I received a response the very next morning apologizing and asking a few follow-up questions about the toys as well as some details about my cats. I replied back and received their response almost immediately. In their response, they offered to send me some alternative toys that my cats might find more interesting based on the information I had given them. They asked me to let them know which toys I would like, and they would get the replacements sent right out to me. It was so refreshing to be treated with such respect and understanding in my correspondence with Playology. This is a great company with excellent customer service that truly stands behind their products.